Frequently Asked Questions
Have a question but don't want to talk to us yet? Search for the frequently asked questions with relation to exchange, returns, payments, and delivery.
Q: How can i track my order?
To track your order purchased through a registered account, you can view your order in your account management page by login to you account at any time. Alternatively, you can also refer to the shipment/delivery notifcation email sent to your email associated to your order for the courier and the tracking number.
Q: How much are the delivery/shipping charges?
Nothing. You get FREE shipping on all orders with no minimum spend when you shop at the ASUS Online Store.
Q: How long will it take for me to receive my order?
Genereally, all orders made before 12pm will be fulfilled between 3 to 5 business days, while all back-orders will be fulfilled betwen 10 - 14 days. However delivery lead times may be extended due to stock availability for back-orders and during peak periods, which we will notified you via email or call.
Q: What are your delivery timings?
We use local couriers to facilitate the delivery of our orders; therefore it would usually take place between 10am-5pm, five days a week, excluding Saturdays, Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 10am, before 6pm, after 7pm etc).
Q: Will you contact me if there is a delay in my order?
In the event of unforeseen circumstances that lead to a delay in the fulfilment of your order, we will make every effort to contact you, keep you informed of the progress and arrange for rescheduling if needed.
Q: Can I change make changes to delivery?
Yes you can however you are required to inform us of the changes before we shipped out your order. Your order is marked as shipped when you receive a tracking code in your shipment/delivery notification email.
Q: Do you offer self-collection service?
Yes we do. You can select "Pick up at ASUS Experience Store Bugis" upon checkout. Once your oder is ready for collection, you will recevie a notification to collect via our Shipment/Delivery notification email. Self-collection is only available at our ASUS Exclusive Store Bugis. Self-collection option is not available for purchases made through the Employee Purchase Store.
Q: What must I bring for self-collection in-store?
Just bring along a copy of your online order confirmation or shipment/delivery notification and show it to our staff during collection. You may be asked to present a photo ID (NRIC or Driver's License) for verification purposes againist your order details. If you are unable to collect your order in-store personally, please contact us first to notify us of the name of the person you have nominated to collect your order. Goods will not be given out to any individual without prior notice from the purchaser.
Q: Do you shipped internationally?
Unfortunately we do not.
Q: How do I change my shipping/delivery address?
If you have received our order confrimation and have yet receivie the shipment/delivery notification, please contact us for assistance as soon as possible.
Q: My order has yet to arrive? What should I do?
Genereally, you should receive your order within 3 - 5 business days for in-stock products, or 10 - 14 days for back-orders, depending on stock availability. Should you not be able to receive your order as per the indicated delivery time frame, please contact us with your shipping address and Order ID so that we can check your delivery status with our courier.
Return and Exchange
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our store, to ensure you are completely satisfied with your order, including that the goods are of acceptable quality, and match the description we have provided to you.
Q: How do I request for a return or exchange?
At any point of time you would like to request for a return or exchange, please contact us immediately within 7 days from the date of self-collection or the receiving of your product.
Q: What are the payment methods available?
We accept all major credit cards, debit cards and PayPal Account payment.
Q: Do you offer installment plan or split payments?
Unfortunately not at the moment.