To track your order purchased through a registered account, you can view your order in your account management page by login to you account at any time. Alternatively, you can also refer to the shipment/delivery notifcation email sent to your email associated to your order for the courier and the tracking number.
Nothing. You get FREE shipping on all orders with no minimum spend when you shop at the ASUS Online Store.
Genereally, all orders made before 12pm will be fulfilled between 3 to 5 business days and if you are an ASUS Member, your order will be automatically upgraded to next-busienss day, while all back-orders will be fulfilled betwen 10 - 14 days. However delivery lead times may be extended due to stock availability for back-orders and during peak periods, which we will notified you via email or call.
We use local couriers to facilitate the delivery of our orders; therefore it would usually take place between 10am-5pm, five days a week, excluding Saturdays, Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 10am, before 6pm, after 7pm etc).
In the event of unforeseen circumstances that lead to a delay in the fulfilment of your order, we will make every effort to contact you, keep you informed of the progress and arrange for rescheduling if needed.
Yes you can however you are required to inform us of the changes before we shipped out your order. Your order is marked as shipped when you receive a tracking code in your shipment/delivery notification email.
Yes we do. You can select to pick up upon checkout. Once your oder is ready for collection, you will recevie a notification to collect via our email. Self-collection is only available at our ASUS Exclusive Store Bugis. Unfortunately, self-collection option is not available for purchases made through the Employee Purchase Store or Education Purchase.
Just bring along a copy of your online order confirmation or shipment/delivery notification and show it to our staff during collection. You may be asked to present a photo ID (NRIC or Driver's License) for verification purposes againist your order details. If you are unable to collect your order in-store personally, please contact us first to notify us of the name of the person you have nominated to collect your order. Goods will not be given out to any individual without prior notice from the purchaser.
Unfortunately we do not allow proxy collection from any third party services.
Unfortunately we do not.
If you have received our order confrimation and have yet to receivie the shipment/delivery notification, please contact us for assistance as soon as possible.
Genereally, you should receive your order within 3 - 5 business days for in-stock products, or 10 - 14 days for back-orders, depending on stock availability. Should you not be able to receive your order as per the indicated delivery time frame, please contact us with your shipping address and Order ID so that we can check your delivery status with our courier.
At ASUS, we strive to ensure that all our customers are satifised with their purchases. As such, we recommend you read our return and exchange policy under our Terms of Sales Agreement prior to you making a purchase from our online store, so that you are familiar with our policy on exchange or returns and your legal rights and remedies.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our store, to ensure you are completely satisfied with your order, including that the goods are of acceptable quality, and match the description we have provided to you.
Our return policy are applicable to all products on ASUS Store
At any point of time you would like to request for a return or exchange, please contact us immediately within 7 days from the date of self-collection or the receiving date of your product.
We accept all major credit cards, debit cards, Apple Pay, G Pay, Pay Now, Atome and Grab Pay.
1. Go to the ASUS Official Website and click "Login" at the upper right corner.
2. Click Sign Up.
3. Choose the registration method from mailbox as for the member login that you prefer.
(Registering by mailbox will be mandatory for shopping in store).
4. Fill your information in the required fields marked “*”. Click "I'm not a robot" and click "Sign Up".
5. Verification of your basic information completed.
6. Please access your email and click the verification link to activate your ASUS account.
Yes, you can shop as a guest, however, our membership may give you more benefits such as FREE Next-Business Day delivery when you shop here.
Please ensure that the email address on your order is correct or that the email has not been sent directly to a spam folder. You could also go into My Account (ASUS Member Account)page to check the order details.
You can refer to more from our ASUS Online Store : https://sg.store.asus.com/asus-for-education. Please take note that the education pricing will be reflected 30 minutes after your account is created and verified.
The Back-order on our website means to place an order for a product that is temporally out of stock, which we will then get it delivered to you between 10 - 14 days.
Unfortunately we do not do trade in.
Unfortunately we do not offer product customization over at our Online Store at the moment.
If you would like, you can visit our ASUS Exclusive Store Bugis, and our appointed reseller can advise you with that. Kindly note that we strongly suggest you not to perform such upgrade on your own as it may result in the voiding of the manufacturer warranty.
Please refer to more details here: https://www.asus.com/sg/support/article/749/
You can buy the ASUS Premium Care in MyASUS app or purchase it from our ASUS Online Store. You will be able to purchase warranty as long as product is within warranty period. For more information on ASUS Premium care, visit https://www.asus.com/sg/support/FAQ/1041573/
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